Colour Lab

• How do I Colour Lab my iPhone 5/5S?
• How long does the iPhone 5/5S Colour Lab take?
• Is the Colour Lab a case / paint / skin / wrap?
• How long will my Colour Lab last?
• I want a colour that is not there in your Colour Lab?
• My sides / back are dented / scratched / bent - will this fix this?
• Can I buy the parts to Colour Lab my iPhone myself?
• Do you offer the Colour Lab service if I am not in the UK?
• What if I have other problems with my iPhone that need repairing?
• What if I have problems with my iPhone after the Colour Lab?
• Can I Colour Lab my iPhone more than once?
• How do I get my iPhone to you?
• How will you send my iPhone back?
• How do I know my iPhone is safe being sent to you?
• What happens to my warranty if I Colour Lab my iPhone 5/5S?
• Can I visit you to get my Colour Lab?

How do I Colour Lab my iPhone 5/5S?

There are 4 options when ordering your Colour Lab for your iPhone 5/5S:

Using Original Parts
Colour Lab time: 4 - 10 working days
We class Monday-Friday as working days Parts Used: Your original parts are used and customised by us here in the UK
Warranty: 90 day warranty with mendmyi.
Notes: This does not include a new front assembly.

New Replacement Housing
Colour Lab time: 4 - 10 working days to prepare the housing, 1-3 days to fit and return
Parts Used: A replacement brand new original back housing which has been Colour Lab'd by us in the UK.
Your original parts are returned with your Colour Lab.
Warranty: mendmyi will honour the remainder of your warranty with Apple.
Notes: This does not include a new front assembly.

Parts Only
Colour Lab time: It will be despatched as per our 'Shop' despatch time once the back housing is prepared read. This is done individually for each and every order and can take up to 10 working days.
We class Monday-Friday as working days Parts Used: A brand new original back housing which has been Colour Lab’d by us in the UK.
Warranty: 90 day warranty with mendmyi
Notes: This does not include a new front assembly.

Brand New Factory Unlocked iPhone 5/5S (16GB, 32GB or 64GB) Colour Lab
Colour Lab time: Despatched within 5 days of receiving your order.
Parts Used: The original back housing which has been Colour Lab'd by us in the UK.
Warranty: Your warranty with Apple will be void. We offer a 90 day warranty from the date of purchase.
Please note that orders for new devices must be paid for using a credit/debit card and must pass all security checks before being accepted and processed. Payment via PayPal will not be accepted for a new device.


How long does the iPhone 5/5S Colour Lab take?

iPhone 5/5S

Using Original Parts
The Colour Lab process will take between 4 and 10 working days from the day we receive your iPhone.
We class Monday-Friday as working days

New Replacement Housing
Using this service we can use a replacement back housing that has been Colour Lab'd already and complete the Colour Lab the same day. We Colour Lab each replacement housing after receiving your order - whilst we try and keep stock of the replacement housings this can take up to 10 working days to prepare.

Parts Only
Despatched as per our 'Shop' despatch time. This is done individually for each and every order and can take up to 10 working days.
We class Monday-Friday as working days

Brand New Factory Unlocked iPhone 5/5S (16GB, 32GB or 64GB) Colour Lab
Using this service we order a brand new, factory unlocked iPhone and then Colour Lab the original back housing. This whole process can take up to 10 working days plus delivery time from Apple to us.


Is the Colour Lab a case / paint / skin / wrap?

No - the Colour Lab is a custom process whereby we anodise your aluminium back housing to the colour of your choice.


How long will my Colour Lab last?

The Colour Lab utilises a technique called 'anodising'. Apple use this technique themselves when manufacturing the iPhone.

The thickness of the anodisation (colouring of your iPhone) is determined by 'microns'. The higher the microns - the thicker the anodisation finish.

The standard iPhone 5/5S from Apple has around 13 microns.

An iPhone 5/5S Colour Lab from mendmyi will have around 20 microns.

Our process gives your iPhone a 40% more durable finish than Apple's standard finish.

Our Colour Lab will withstand normal day to day wear and tear but any drops or bumps can affect the finish.

The anodised finish can be affected by chemicals. One chemical that can affect the finish is acid which can be found in natural sweat. We would recommend a transparent skin such as the Spigen Ultra Crystal Dual Front & Back Protector which will help combat any chemicals / natural sweat and prolong the life of your Colour Lab. The Spigen variation can be found HERE (when available).


I want a colour that's not there in your Colour Lab?

We only offer the colours that are available in our Colour Lab.


My sides / back are dented / scratched / bent - will this fix this?

If you have any cosmetic damage to your sides or back of your iPhone we would recommend selecting to have a 'New Replacement Housing' which includes a brand new, original back housing.

If you have any small cosmetic damage the Colour Lab process will still work but will not make the cosmetic damage disappear.


What if I have other problems with my iPhone that need repairing?

We are a repair company first and foremost and we repair hundreds of iDevice's each week. We know what we are doing.

Each and every iDevice that comes into us for service is run through our full diagnostics check before we begin any process. If there is anything more wrong with your iDevice than you've made us aware we will contact you and offer to repair it for you or advise you of the best action.


What if I have problems with my iPhone after the Colour Lab?

Each Colour Lab comes with at least a 90 day warranty with us which is governed by our standard terms and conditions which are available HERE

Each iDevice is run through our full diagnostics check before being Colour Lab'd and afterwards to make sure it is ok.

They are then run through our strict quality control procedures before being despatched back to you.


Can I Colour Lab my iPhone more than once?

Yes we can Colour Lab an iPhone multiple times.


How do I get my iPhone to you?

Please see our 'Sending Your iDevice' support article.

We can pickup from you using our fully insured, tracked signed for service from anywhere in the UK for £6.

Worldwide express pickup is available with up to next day, insured, signed for delivery from most countries worldwide. Please read our 'Sending Your iDevice' support article.


How will you send my iPhone back?

Please see our 'Returning Your iDevice' Support article

We can deliver using our fully insured, tracked signed for service to anywhere in the UK for £6.

Worldwide express shipping is available with up to next day delivery to most countries worldwide. Please read our 'Returning Your iDevice' Support article


How do I know my iPhone is safe being sent to you?

We pay for our own private insurance that covers any iDevice's that use our 'Express Pickup Service' or are returned by our 'Return By Tracked Mail' service.

This insurance means that if your iDevice were to go missing whilst between you and us we will issue with a like for like replacement at no extra cost to you.


Can I buy the parts to Colour Lab my iPhone myself?

Yes we sell the parts themselves seperately. Please select 'Parts Only' from the 'Order Type' dropdown. The 'Parts Only' order type includes just the back housing and no front assembly.


What happens to my warranty if I Colour Lab my iPhone 5/5S?

Your warranty and any extended warranty you have with your vender / Apple is void with any modification to your iPhone.

We will offer the below warranty for any iPhone 5/5S Colour Lab's:

Using Original Parts
A full 90 day warranty with mendmyi as per our standard terms and conditions which are available HERE

New Replacement Housing
We will honour the remainder of your warranty with any third party (including Apple) for a minimum of 90 days and a maximum of 12 months.

Parts Only
A full 90 day warranty with mendmyi as per our standard terms and conditions which are available HERE

Brand New Factory Unlocked iPhone 5/5S (16GB, 32GB or 64GB) Colour Lab
A full 90 day warranty with mendmyi as per our standard terms and conditions which are available HERE


Do you offer the Colour Lab service if i'm not in the UK?

Yes we do. We offer our pickup and delivery options which cover anywhere in the world. We also sell brand new factory unlocked handsets that are Colour Lab'd and then despatched to you. Please see our 'Sending My iDevice' and 'Returning My iDevice' support pages.


Can I visit you to get my Colour Lab?

This shouldn't be a problem but please Contact Us to arrange a convenient time for both you and us before taking the time to visit us (we might be very busy and leave you with a wasted journey!)